Passenger Details

  Title
  First Name  *
  Last Name
  Company
  Mobile No
  Fax No
  Email  *
Address
City
State
Country
Pin Code
Residence  Office

  Journey Details

  Airport Terminal  *
  Airline  *
  Date Of Journey  *
Flight No -  *
Flight From Other
Flight To Other

  Feedback

  Airport Access Terminal
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
0
Did Not Notice/Use

1 Parking
2 Vehicle traffic assistance
3 Trolleys
4 Entrance security
5 Inter-terminal shuttle (Bw T1A & T1B)
6 Inter-terminal shuttle (Bw Dom & Int Terminals)

  Airline Services Terminal
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
0
Did Not Notice/Use

1 Airlines ticketing counter
2 Check-in facilities
3 Efficiency of check-in staff
4 Courtesy and helpfulness of airline staff
5 Announcements

  Statutory Services Terminal
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
0
Did Not Notice/Use

1 Security checks
2 Immigration checks
3 Customs inspection

  Airport Facilities Terminal
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
0
Did Not Notice/Use

1 Courtesy and helpfulness of airport staff
2 Restaurants/eating facilities
3 Shopping facilities
4 Banks/ATMs/Money changers
5 Telephone Facilities
6 Internet access/wi-fi
7 Entertainment
8 Signage
9 Flight information system
10 Lighting
11 Air-conditioning
12 Drinking water
13 Washroom amenities

  Airport Environment Terminal
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
0
Did Not Notice/Use

1 Cleanliness of airport terminal
2 Cleanliness of washrooms
3 Cleanliness of external areas of airport
4 Ambience of airport

  Arrival Services Terminal
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
0
Did Not Notice/Use

1 Speed of baggage delivery
2 Car Hire/Prepaid Taxis

  Overall Satisfaction Terminal
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
0
Did Not Notice/Use

1 Overall satisfaction with the airport

  Comments

Comments